Delivery is by Australia Post- Parcel Post which is provided free to Miss Ruby Legwear customers. We ship same day or next business day. You will be contacted via email to confirm despatch so you know your purchase is on its way.
Miss Ruby Legwear cannot accept responsibility for deliveries that do not require a signature upon receipt. Australia Post parcel post do not require a signature and therefore Miss Ruby Legwear does not accept responsibility in the unlikely event of non delivery of the parcel. We suggest that you have your parcel delivered to your workplace. We despatch same day or next business day.
You are entitled to a refund or exchange or credit only if the goods you have bought are faulty. Please choose carefully – we are unable to accept returns or refunds if you change your mind. Please remember that it is always recommended that you wear cotton gloves whilst putting on your stockings to avoid snags and tears. We will not refund your purchase if you damage the product or open the packaging. We will not refund your purchase if the product has been in contact with the skin, or has been worn in whole or in part. In the unlikely event you find there is a manufacturing fault with the product, in the first instance you should contact us within 7 days via email to firstname.lastname@example.org and tell us about the issue. We will only consider a refund if the product can be returned in the original packaging with proof of purchase. Products are carefully packaged so that your new legwear are protected during transit to you. Whilst we cannot be held liable for any damage to products or their packaging caused by postal or freight carriers during transit, if you do receive product or packaging that has been damaged during transit we want to hear about it!